SBSA

Spot the Bottleneck → Build the SOP → Store It → Automate.

01 · Spot

Spot.

Find what's slow, annoying, repetitive, or stuck.

"Imagine you are going away for two weeks... The question is, what breaks?"

Vacation Test

Whatever breaks while you're gone is the bottleneck.

Bottleneck Spotter

AI interviews you about a normal week and returns a ranked shortlist of hidden bottlenecks.

02 · Build

Build.

Document the process before you touch automation.

"literally turn your iPhone on, click record, and talk out how this process works"

— The Camcorder Method

SOP

The human-readable process.

For humans

Skill

The same process, AI-executable.

For AI

03 · Store

Store.

One central place the whole company knows.

One home.

Notion or Drive. Single source of truth.

Owner + access controls.

Someone is responsible for it.

Version numbers.

No guessing which one is current.

Archive, never overwrite.

Promote the new version. Archive the old one.

An SOP nobody can find doesn't exist.

04 · Automate

Automate.

The last, last step.

"automate would be... that is the last, last step."

Claude skill.

Runs the SOP on demand.

Scheduled task.

Runs on a timer, no human trigger.

Zapier / n8n.

Connects it across your tools.

"You cannot automate a process that doesn't exist."

Most people start at step four and wonder why it breaks. Spot it. Build it. Store it. Then automate it.
Ops isn't about doing more. It's scale without sacrifice. Repeat for every bottleneck.